Every knowledge program seems to begin with the same request. A senior engineer is leaving in six weeks, and someone asks her to document the process she’s carried for years. She returns a clean flowchart of the happy path. The drawing is accurate and may even be elegant. It leaves out the thresholds she watches, […]

Ask an architect almost any question and you’ll get the same answer: It depends. For years this answer has been the punchline of jokes about architects, but in an era when AI can generate a working service faster than you can describe it, “it depends” is one of the most important phrases in software. It […]