Customer experience provider Kura has appointed Acumen Cyber to provide 24/7 security monitoring, threat detection and incident response across its operations in the UK and South Africa.

Kura supports more than 50 brands across financial services, utilities, healthcare and the public sector, operating from Glasgow, Sunderland and Durban. The company handles millions of customer interactions each year, making the protection of client and customer information a key priority.

The partnership comes as Kura continues to modernise its technology estate and invest in its wider technology capabilities, including the development of omnichannel software subsidiary Inisoft.

24/7 monitoring from Acumen Cyber

Under the partnership, Acumen Cyber will provide round-the-clock monitoring from its CREST-accredited Security Operations Centre (SOC).

Kura will gain access to Acumen’s engineering-led defence model, which combines security engineers, threat intelligence and automation to identify and respond to threats.

Rather than simply generating alerts for customers to investigate, Acumen’s security engineers work directly with organisations and take ownership of investigations from start to finish. Its approach also includes continuously testing security detections against real-world attack techniques to identify areas where defences need to improve.

For Kura, this will provide greater visibility across its technology estate and specialist support should suspicious activity or a cyber incident be detected.

Protecting customer trust

Mark Robertson, CEO of Acumen Cyber, said cybersecurity is particularly important for organisations responsible for handling large volumes of customer information.

“For organisations like Kura, cyber security is about far more than protecting systems. It is about protecting the trust customers place in them,” Robertson said.

“Businesses handling sensitive customer information need confidence, backed by evidence, that their security is effective and threats can be identified and contained quickly.”

Robertson added that Acumen will work as an extension of Kura’s existing team, with named engineers who understand its business and continually test and strengthen its protection.

Supporting Kura’s long-term growth

The investment in cybersecurity also reflects the requirements Kura faces when working with clients operating in highly regulated industries, where demonstrating effective security controls is increasingly important.

Owen Campbell, CEO of Kura, said maintaining customer and client trust was central to the decision.

“Our clients place enormous trust in us to deliver outstanding customer experiences while protecting the information they entrust to us,” Campbell said.

“As our business continues to evolve, investing in cyber security is an essential part of maintaining that trust.”

He added that Acumen Cyber’s combination of specialist security engineers and a collaborative approach made it the right partner to support Kura’s security operations and longer-term growth.

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