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Government is measuring how fast its AI works, not whether it actually worked
18 August 2026 at 17:24
Speed is not the same as a correct answer, and most agencies still cannot show, end to end, that a given case was decided correctly.
customer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX
© Amelia Brust/Federal News Network
