Humans actually prefer talking to an AI than a support person, says gas giant as it cuts jobs Digital Trends By: Sudhanshu Kumar Mangalam 24 July 2026 at 09:07 British Gas is cutting 1,300 customer service roles as its CEO argues that people are moving toward digital channels and AI tools.
The future of AI may depend on this one behind-the-scenes change Digital Trends By: Shimul Sood 21 July 2026 at 03:41 You probably won't notice the next Model Context Protocol update, but it could make AI assistants much better at connecting to the apps and services you use every day.